Cisco UCM/UCCX Notes

Partitions

AllPhones: Default partition for most dialable patterns

CallPark: Partition for CallPark patterns

E911: Partition for all 911 and emergency numbers

Gateways: Partition for all

Internal: Partition for all dialable patterns defined as internal to the University

International: Partition for all dialable patterns defined as international

LD: Partition for all dialable patterns defined as long distance

Local: Partition for all dialable patterns defined as local off campus

MWI_pt: Partition for MWI patterns

UccxCti: Partition for all CTI route points and ports

UccxPhones: Partition for all Agent DNs in UCCX

Voicemail: Partition for all Voicemail ports

Calling Search Space

Gateways

Internal

International

LD

Local

UccxCitCSS

UccxPhonesCSS

Voicemail

Phone Migrations

  • To perform a phone migration on a single phone, navigate to the phone in question, and in the "Related Links" choose "Migrate Phone".
  • Select the model of phone that you are migrating to in the "Phone Template" dropdown.
  • Input the mac address of the new phone as well as the description and click "Save".
  • At this point if the existing phone is still plugged in, it will restart and no longer be associated with the DN/configuration.
  • Swap out phone for new model and confirm that DN/Configuration are correct.

Upgrading Firmware on Phones

  • Loading new firmware for a particular phone will replace the default load under ( Device --> Device Settings --> Device Defaults). So if you don't want to upgrade all phones of type X, make sure to first copy the old firmware so you can put it back after uploading new firmware.

  • Upgrading a 6941 to new firmware will cause the PC-port to go down for about 1.5 minutes while the phone reboots for the second time. A simple reset of a 6941 will not cause the PC-Port to go down.

Cisco Voice Licensing

  • Licensing UCCX 8: Make sure to use the mac address listed in the "show status" command via the UCCX cli for licensing purposes. Note, this may be the case for all UC applications in the 8.x release, though it has not been verified for anything but UCCX at this point.
    • NOTE: If any of the following information is changed after initial installation a new license file will need to be generated as the License mac is computed from these values: 1st NTP server, DNS servers, NIC Speed, Hostname, IP Address, Gateway, SMTP server or “none”, and the Certificate information

Cisco CER Notes

Server Info

  • Server DNS/IPs
    • cer01.sys.oakland.edu: 141.210.3.60 (CER Application Management)
    • cer02.sys.oakland.edu: 141.210.3.61 (CER Application Management)
    • cer01.net.oakland.edu: 172.18.0.60 (CIMC i.e. ILO)
    • cer02.net.oakland.edu: 172.18.0.61 (CIMC i.e. ILO)
    • cer.oakland.edu: 141.210.5.114 (VIP on F5 to allow access to CER for OUPD)
  • Servers are configured in active/standby configuration

IP Phones

  • Cisco IP phones are automatically found via CDP, process to find them runs every 30min
  • Non Cisco phones can be found via CAM entries, however this CAM detection is not enabled on all switches, only those closets which house these phones. As of 2012 just HHB-1A and HHB-1B switches are enabled for CAM detection.

Analog Phones

  • Analog phones/faxes need to be manually added to CER as there is no way to gather CDP or CAM information.
  • To add an Analog phone, login to Cisco ER Administration
  • Navigate to ERL Membership --> Manually Configured Phones

    ManuallyConfiguredPhones.png

  • Click on Add New Manual Phone button
  • Fill out the fax extension (line), Phone Type (FAX), Location and ERL (Building Abbreviation) and click Insert

    AddNewManualPhone.png

  • To verify, go back to Manually Configured Phones and press Find (optionally enter specific filter) and confirm the addition.
  • Note that if there is a request to move an Analog line, the record for the device will need to be manually updated to reflect new location.

Phone move notifications

  • CER is configured to send ALL notifications to ncs@lists.oakland.edu

  • These messages are sent via the list to netcom@oakland.edu and then a filter within this account sends phones that have moved to uts@oakland.edu

  • There is an escalation rule in Footprints that assigns these tickets and changes the contact, ticket category and assignees.