VPN Pulse Secure Faculty and Staff Client Installation

Getting Started

Users can connect to the Faculty and Staff VPN using two options:

  • Using a Web Browser
  • Using installed client software (recommended)

More information on the differences between these options is available CLICK HERE

Regardless of the option you select you will first need to install Pulse Secure Software using the steps install below.

Note you only need to complete the "Configure the Pulse Secure Web Connection" steps if you intend on using the browser based access method.

STEP 1: Downloading the VPN Pulse Secure Client Installation Files

  • Using a Web Browser connect to the OU Faculty and Staff VPN

  • The main login screen for the VPN system will display.
    • LandingPage.PNG

  • Enter in your NetID username (without "@oakland.edu") and password.
  • Click the sign in button
  • You will be prompted to complete Multi-Factor Authentication with DUO.
    • If you have not yet enrolled in DUO, CLICK HERE for details on to complete the enrollment process

    • If you are unsure on how to perform DUO authentication, CLICK HERE for instructions

  • After successfully completing DUO enrollment, a screen will be presented that looks like the following screenshot. For now, you can select the "click here" link to progress into the VPN. Please note that if the "Loading Components..." page reloads again, selecting the "click here" link a second time may be necessary.
    • WindowsHC

  • Select the option for Web Download
    • WedDownload.PNG

  • You will then be directed to a secure download location. Please note you may be prompted to authenticate with your NetID credentials to access the installation files.

      • VPN_Folder_Option.PNG

    • To access the VPN Pulse secure client, you will be prompted to choose appropriate OS (Windows/Mac/Linux) to download the installation file. Afterwards, If you are prompted by the browser to save the file please do so using "Save File".

    Please note you only need to download and install this application during your FIRST time accessing the VPN or if you receive notification a newer client is available .


STEP 2: Installing the Pulse Secure Client

  • Launch the downloaded file from downloads folder and complete the installation process.
  • When opening the Pulse Secure installation program you may receive a warning that you are opening an executable file that may contain viruses. It is safe to proceed by clicking "OK".

    • Windows Installation Screen

      • launchDownload.png runInstall.png





      • Click "Next" on the welcome screen
      • Welcome Message.



      • Click "Install" on the Ready to install screen
      • Ready to install.



      • On the User Account Control screen click "Yes"
      • Allow changes to computer.



      • Click "Finish" on the Completed the Pulse Secure Setup Wizard Screen
      • Finish Install.



    • Mac Installation Screen

    • The .dmg file will be downloaded and you may be prompted to run the image, or Pulse Secure will install it automatically. Automatic installation depends on if you have an older version previously installed.
    • Please note that if you are running macOS Big Sur, the version of Pulse Secure automatically downloaded (9.0.4 at time of writing) will not work. You must manually download Pulse Secure 9.1 if you are using this OS version.

    • instal.png

STEP 3: Configure the PulseSecure Client Connection

  • Find the PulseSecure Icon on the lower right corner of the Taskbar

  • Find on Taskbar.



  • Click on the PulseSecure Icon and click "Open Pulse Secure"

  • Launch from Taskbar.



  • Click the "+" next to Connections
  • Go to connection screen.



  • For Name enter: Oakland
  • For Server URL enter: vpn.oakland.edu
  • Then click "Add"
  • Add connection.



  • Click "Connect"
  • Connect.



  • For the User Name enter only your username (without @oakland.edu)
  • Enter the password for your account
  • Finish Install.

STEP 4: Configure the Pulse Secure Web Connection (Optional)

These directions reference using a a Windows 10 OS and the FireFox web browser. While there may be minor variations the process should be in other browsers and on Apple OS.

  • After connecting to the Faculty and Staff VPN website click "Start" to start a new Pulse Secure connection



  • Web Configuration Step 1.

  • .

  • Select Download to install the Pulse Application Launcher program
  • Web Configuration Step 2.




    • When prompted select "Save File"
  • Web Configuration Step 3.






    • Locate the downloaded file and run it to start the installation process.

    • Select OK to proceed with installation
  • Web Configuration Step 4.

  • Web Configuration Step 5.

  • After receiving the notification the installation completed succesfully click OK
  • Then click "Here" on the page to start the client
  • Web Configuration Step 6.

  • You will be prompted to select an application to use when starting the VPN from the Web.
  • Select Pulse Secure Application Launcher
  • Select the Check Box for Remember this Choice
  • Click "Open link" proceed
  • Web Configuration Step 7.

ADDITIONAL CLIENT OPTIONS

Pulse Secure Universal App for Windows

The Universal App is ideal for users who need a simple and lightweight way of establishing VPN connections and it can be downloaded from the Microsoft store. Insturctions are provided here for using the Pulse Secure Universal App. Please note that UTS may not be able to provide support for this version as it is not the version that UTS provides. The recommended method of connecting is the Pulse Secure Application provided by UTS.

NOTE: The device must be running Windows 10 or later variant (example: Windows 10 professional, education, etc) to be able to run the Pulse Secure Universal App for Windows.

Please follow the below instructions to install the app and connect to the VPN:

1. Install the Pulse Secure Universal App. It can be downloaded here: Microsoft store

VPN1.png

2. Click on the Windows start menu at the bottom left hand side of the screen and you can see the app successfully installed.

VPN2.png

3. Open the “Pulse Secure “ app and click on VPN settings.

VPN3.png

4. Click on “Add a VPN connection” and enter the details as shown below in the screenshot. The connection name is only a reference name and you can choose any name for your reference.

VPN4.png

5. After saving the connection, it now appears in the VPN list

VPN5.png

6. Click on the VPN to initiate the connection and enter your credentials (username is NetID without the oakland.edu) when prompted as shown below.

VPN8.png

At this point you will be prompted for DUO Authentication via a prompt that requests a "Secondary Password".

The secondary password field allows you determine how you will authenticate. Please type one of the following keywords into the field:

  • push this option will send a push notification to the DUO app on your mobile phone and is the best option for most users

  • phone this option will perform a call back to the phone number configured in DUO

  • sms this option will send a text message to the phone number configured in DUO

7. The VPN is now successfully connected. You will now be able to access your resources.

8. Click on the disconnect button when you want to end the VPN connection

VPN6.png

9. The VPN connection is also listed when you click on the Wi-Fi status icon.

VPN7.png

10. When you click on the VPN connection, it takes you to “Settings-> Network & Internet ->VPN page”, where you can connect or disconnect from VPN

Pulse Secure Mobile Application

The mobile Pulse Application will secure your workspace once connected through the VPN. This includes pictures, secured access to web-based applications, enterprise networks, bookmarks, and information stored through corporate servers through a encrypted VPN tunnel.

Please be advised that although the VPN protects information in transit it is important to follow security best practices on the device you are accessing the VPN from. Examples of good security hygiene are using complex passwords, antivirus software, encryption, and performing frequent software & security updates.

Note - Connecting to vpn.oakland.edu through the Pulse mobile application provides the same encryption and security as connecting through the Pulse client installed on a computer. However, you may be limited by the features that your mobile device supports.

Installing Pulse Secure On Your Mobile Device

Instalation steps are the same for all platforms (Windows, Android, or IOS). However, you will need to use the app store applicable to your device.

Pulse Secure

1. Find Pulse Secure on your mobile application store and download/install it on your device.

  • Pulsedownload.jpg

2. Launch Pulse Secure on the device to begin the login process

- Type in your provided email address (example: ******@oakland.edu)

  • PulseEmailEnter.jpg

Supported Platforms

The following platforms are supported by Pulse as listed in their documentation. These platforms are current and are subjected to change to later versions.

UTS provides support for Microsoft and Apple operating systems. A Linux installer upon request but UTS is unable to provide assistance with installing / troubleshooting the Linux clients.

Connecting and Using VPN Pulse secure