VPN Pulse Secure - Faculty and Staff
- VPN Pulse Secure - Faculty and Staff
- Virtual Private Network (VPN) Information
- How do I access Web pages?
- How do I access my work computer?
- Pulse Secure Mobile Application
- General Troubleshooting
Virtual Private Network (VPN) Information
Oakland University provides remote and traveling employees access to a centrally managed Virtual Private Network (VPN) to provide a secure and encrypted network connection to the University's campus network. In essence, a remote computer connected through the VPN has similar access to standard on-campus office computers. Common scenarios for using the VPN are to gain access to resources available only on campus, such as Banner, or to remotely connect to and use a designated primary workstation. Please be aware that VPNs only secure network communications; it is important to ensure computer security by following all advice and guidance for device security. University Faculty and Staff automatically receive VPN access.
During normal use a VPN session remains active for 4 hours and can be extended by selecting the appropriate option in the pop-up notification that appears 10 minutes prior the session's expiration. Idle VPN sessions are disconnected after 15 minutes of inactivity, at which time it's necessary to establish a new VPN connection.
Connecting to the VPN
1) Connecting to the VPN page from a Windows and MAC PC
Open one of the following browsers: Internet Explorer, Mozilla Firefox, or Safari (OS X only). Type into the address bar the following URL: https://vpn.oakland.edu. The main login screen for the VPN system will display. Enter in your NetID username (without "@oakland.edu") and password. Click on the Sign In button.
For Windows Users:
- -Enter your NetID and Password
For Mac users:
- - You will be prompted to type a "User Name" and "Password". Use the login credentials you use to log into your computer.
- - Then you will be prompted to enter your NetID and Password
- You may after logging in receive a Post Sign-In Notification that will inform you of maintenance windows when the VPN may be unavailable. Go ahead and press "Proceed".
2) Downloading Pulse Secure
The VPN client may have already been installed by your department. Please check to see if the software is already installed, if so you may proceed to the section Reconnecting to Pulse Secure VPN
After you log in, download the Pulse Secure application. This Download is the installer for the Pulse Secure application that will manage the VPN connection. (You only need to download and install this application your FIRST time accessing the VPN). If you delay, Pulse Secure will automatically attempt to find the needed software and it will prompt you to install the program after 60 seconds. If you know you do not have Pulse Secure installed on our computer select the "Download" option.
Windows & Mac Application Launcher Screen
- If you are prompted by the browser to save the file go ahead and press "Save File".
- 3) Launch the installation program from your downloads folder and then run the installation process.
- When opening the Pulse Secure installation program you may receive a warning that you are opening an executable file that may contain viruses... This is a standard warning from the browser. Go ahead and press "OK".
After completion of installation, continue with the process by refreshing the page or selecting the link on the page labeled "Here".
Windows Installation Screen
Mac Installation Screen
- -The .dmg file will be dowloaded and you may be prompted to run the image or Pulse Secure will install it automatically. Automatic installation depends on if you had a previously installed version.
- 4) This time, since you have locally installed the Pulse Secure program, you will be prompted to allow the Pulse Secure program.
Windows External Protocol Request Screen
Please note for Mac External Protocol Request Screen (will be similar on other supported browsers)
- 5) After Installation completes, you will then be prompted with multiple "security warnings," which you must allow to continue. These security warnings are produced by the Pulse Secure program and will verify that you wish to connect to Oakland University's VPN.
NOTE: You will be prompted with the same warnings every time you connect to Oakand's VPN unless you answer with the "always" answer.
Windows Security Warning Screen
For Mac Security Warning Screen you may be prompted depending if you have selected "Always" allow Pulse secure
- 6) At this point you should have successfully connected to Oakland University's VPN. You do not need to leave this page open for the session to remain open.
Please be advised that although the VPN protects information in transit it is important to practice good security hygiene on the device you are using to access the VPN. Examples of good security hygiene are using complex passwords, encryption, antivirus software, and performing frequest software & security updates.
Windows & Mac Connected to Oakland University's VPN Screen
- * To be sure you have downloaded the Pulse Secure Application and components, you will be able to see the below Pulse Secure icon in the right hand side of your task bar.
For Mac users, you will see the following icon.
NOTE: For future connections you can drag and drop the "Pulse Secure" Application to the dock. For further instructions please see the "Reconnecting" section.
Disconnecting From Pulse Secure VPN
- You can disconnect from the VPN one of two ways.
1) If you left the pulse webpage open, on the top right corner you can select "log off," and your session will be terminated.
NOTE: You will be prompted with the same "security warnings" as you were when connecting to it.
2) You can use the Pulse Secure program's user interface to log off, simply open the application located on the bottom right hand side of the Windows task bar, and select "disconnect."
NOTE: Mac users can either select on the Pulse Secure Icon located on the top right corner and select Open Pulse Secure then select Disconnect, or just select the "Exit" option from the drop down (please see image on step 6)
Reconnecting to Pulse Secure VPN
NOTE: After having the Pulse Secure installed, for future VPN sessions, you will only have to repeat steps 1(Login) and 4(Allow Pulse Secure to launch)
The easiest way to reconnect to Pulse Secure VPN after downloading the application will be by opening the Pulse Secure application located on the bottom right hand side of the Windows task bar.
- Inside the Pulse Secure program, select Open Pulse Secure.
NOTE: For Mac users; to be able to keep the Pulse Secure Icon in the Dock and to reconnect quickly open Finder, select the Applications folder and select the Pulse Secure Application to be able to drag and drop in the dock.
- The icon below will be installed in the Dock, select the icon to open it.
For either Windows and Mac users you will be prompted for the NetID username and password. If you are prompted for the secondary password type "push" (all lower case and without quotes)
- - Enter your NetID and Password
Again the Pulse Secure application will pop up on the bottom right hand side of the Windows task bar or for Mac's it will appear in the top of the screen.
How do I access Web pages?
Once you have signed into the VPN, you are able to browse public and internal web pages (Ex. Google or Oakland.edu). Your sessions will be encrypted. Open a new web browser window or tab, and type in the web page address.
How do I access my work computer?
The VPN connection can be used to connect remotely to your Oakland University Work PC. Instructions on setting up your work PC for remote connectivity can be found here: How do I connect to my work computer
OPTIONAL: Pulse Secure Universal App for Windows
The Universal App is ideal for users who need a simple and lightweight way of establishing VPN connections and it can be downloaded from the Microsoft store.
NOTE: The device must be running Windows 10 or later variant (example: Windows 10 professional, education, etc) to be able to run the Pulse Secure Universal App for Windows.
Please follow the below instructions to install the app and connect to the VPN:
1. Install the Pulse Secure Universal App. It can be downloaded here: Microsoft store
2. Click on the Windows start menu at the bottom left hand side of the screen and you can see the app successfully installed.
3. Open the “Pulse Secure “ app and click on VPN settings.
4. Click on “Add a VPN connection” and enter the details as shown below in the screenshot. The connection name is only a reference name and you can choose any name for your reference.
5. After saving the connection, it now appears in the VPN list
6. Click on the VPN to initiate the connection and enter your credentials when prompted as shown below
7. The VPN is now successfully connected. You will now be able to access your resources.
8. Click on the disconnect button when you want to end the VPN connection
9. The VPN connection is also listed when you click on the Wi-Fi status icon.
10. When you click on the VPN connection, it takes you to “Settings-> Network & Internet ->VPN page”, where you can connect or disconnect from VPN
Pulse Secure Mobile Application
The mobile Pulse Application will secure your workspace once connected through the VPN. This includes pictures, secured access to web-based applications, enterprise networks, bookmarks, and information stored through corporate servers through an encrypted VPN tunnel.
Please be advised that although the VPN protects information in transit it is important to follow security best practices on the device you are accessing the VPN from. Examples of good security hygiene are using complex passwords, antivirus software, encryption, and performing frequent software & security updates.
Note - Connecting to vpn.oakland.edu through the Pulse mobile application provides the same encryption and security as connecting through the Pulse client installed on a computer. However, you may be limited by the features that your mobile device supports.
Installing Pulse Secure On Your Mobile Device
Instalation steps are the same for all platforms (Windows, Android, or IOS). However, you will need to use the app store applicable to your device.
1. Find Pulse Secure on your mobile application store and download/install it on your device.
2. Launch Pulse Secure on the device to begin the login process
- Type in your provided email address (example: ******@oakland.edu)
For general troubleshooting, refer to VPN Pulse Secure Troubleshooting