VPN Pulse Secure - Faculty and Staff
- VPN Pulse Secure - Faculty and Staff
- Virtual Private Network (VPN) Information
- How do I access Web pages?
- How do I access my work computer?
- Pulse Secure Mobile Application
- General Troubleshooting
Virtual Private Network (VPN) Information
Virtual Private Network (VPN) access is available to University employees to provide secure connectivity to Oakland University resources while off campus. Faculty and Staff are encouraged to use the VPN when traveling. VPN connections are encrypted, protecting your login information and browser communications. The VPN protects the confidentiality and integrity of the resources you are connecting to.
In addition to providing additional security the faculty and staff VPN provides access to resources such as websites, applications, servers, and desktop computers, that are otherwise inaccessible from off-campus.
During normal use a VPN session remains active for 4 hours and can be extended by selecting the appropriate option in the pop-up notification that appears 10 minutes prior the session's expiration. Idle VPN sessions are disconnected after 15 minutes of inactivity, at which time it necessary to establish a new VPN connection.
Connecting to the VPN
1) Connecting to the VPN page from a Windows and MAC PC
Open one of the following browsers: Internet Explorer, Mozilla Firefox, or Safari (OS X only). Type into the address bar the following URL: https://vpn.oakland.edu. The main login screen for the VPN system will display. Enter in your NetID username (without "@oakland.edu") and password. Click on the Sign In button.
For Windows Users:
- -Enter your NetID and Password
For Mac users:
- - You will be prompted to type a "User Name" and "Password". Use the login credentials you use to log into your computer.
- - Then you will be prompted to enter your NetID and Password
- You may after logging in receive a Post Sign-In Notification that will inform you of maintenance windows when the VPN may be unavailable. Go ahead and press "Proceed".
2) Downloading Pulse Secure
After you log in, download the Pulse Secure application. This Download is the installer for the Pulse Secure application that will manage the VPN connection. (You only need to download and install this application your FIRST time accessing the VPN). If you delay, Pulse Secure will automatically attempt to find the needed software and it will prompt you to install the program after 60 seconds. If you know you do not have Pulse Secure installed on our computer select the "Download" option.
Windows & Mac Application Launcher Screen
- If you are prompted by the browser to save the file go ahead and press "Save File".
- 3) Launch the installation program from your downloads folder and then run the installation process.
- When opening the Pulse Secure installation program you may receive a warning that you are opening an executable file that may contain viruses... This is a standard warning from the browser. Go ahead and press "OK".
After completion of installation, continue with the process by refreshing the page or selecting the link on the page labeled "Here".
Windows Installation Screen
Mac Installation Screen
- -The .dmg file will be dowloaded and you may be prompted to run the image or Pulse Secure will install it automatically. Automatic installation depends on if you had a previously installed version.
- 4) This time, since you have locally installed the Pulse Secure program, you will be prompted to allow the Pulse Secure program.
Windows External Protocol Request Screen
Please note for Mac External Protocol Request Screen (will be similar on other supported browsers)
- 5) After Installation completes, you will then be prompted with multiple "security warnings," which you must allow to continue. These security warnings aree produced by the Pulse Secure program and will verify that you wish to connect to Oakland University's VPN.
NOTE: You will be prompted with the same warnings every time you connect to Oakand's VPN unless you answer with the "always" answer.
Windows Security Warning Screen
For Mac Security Warning Screen you may be prompted depending if you have selected "Always" allow Pulse secure
- 6) At this point you should have successfully connected to Oakland University's VPN. You do not need to leave this page open for the session to remain open.
Please be advised that although the VPN protects information in transit it is important to practice good security hygiene on the device you are using to access the VPN. Examples of good security hygiene are using complex passwords, encryption, antivirus software, and performing frequest software & security updates.
Windows & Mac Connected to Oakland University's VPN Screen
- * To be sure you have downloaded the Pulse Secure Application and components, you will be able to see the below Pulse Secure icon in the right hand side of your task bar.
For Mac users, you will see the following icon.
NOTE: For future connections you can drag and drop the "Pulse Secure" Application to the dock. For further instructions please see the "Reconnecting" section.
Disconnecting From Pulse Secure VPN
- You can disconnect from the VPN one of two ways.
1) If you left the pulse webpage open, on the top right corner you can select "log off," and your session will be terminated.
NOTE: You will be prompted with the same "security warnings" as you were when connecting to it.
2) You can use the Pulse Secure program's user interface to log off, simply open the application located on the bottom left hand side, and select "disconnect."
NOTE: Mac users can either select on the Pulse Secure Icon located on the top right corner and select Open Pulse Secure then select Disconnect, or just select the "Exit" option from the drop down (please see image on step 6)
Reconnecting to Pulse Secure VPN
NOTE: After having the Pulse Secure installed, for future VPN sessions, you will only have to repeat steps 1(Login) and 4(Allow Pulse Secure to launch)
The easiest way to reconnect to Pulse Secure VPN after downloading the application will be by opening the Pulse Secure application located on the bottom left hand side.
- Inside the Pulse Secure program, select Open Pulse Secure.
NOTE: For Mac users; to be able to keep the Pulse Secure Icon in the Dock and to reconnect quickly open Finder, select the Applications folder and select the Pulse Secure Application to be able to drag and drop in the dock.
- The icon below will be installed in the Dock, select the icon to open it.
For either Windows and Mac users you will be prompted for the NetID username and password. If you are prompted for the secondary password type "push" (all lower case and without quotes)
- - Enter your NetID and Password
Again the Pulse Secure application will pop up on the left hand side bottom of the Task bar or for Mac's it will appear in the top of the screen.
How do I access Web pages?
Once you have signed into the VPN, you are able to browse public and internal web pages (Ex. Google or Oakland.edu). Your sessions will be encrypted. Open a new web browser window or tab, and type in the web page address.
How do I access my work computer?
The VPN connection can be used to connect remotely to your Oakland University Work PC. Instructions on setting up your work PC for remote connectivity can be found here: How do I connect to my work computer
Pulse Secure Mobile Application
The mobile Pulse Application will secure your workspace once connected through the VPN. This includes pictures, secured access to web-based applications, enterprise networks, bookmarks, and information stored through corporate servers through a encrypted VPN tunnel.
Please be advised that although the VPN protects information in transit it is important to follow security best practices on the device you are accessing the VPN from. Examples of good security hygiene are using complex passwords, antivirus software, encryption, and performing frequent software & security updates.
Note - Connecting to vpn.oakland.edu through the Pulse mobile application provides the same encryption and security as connecting through the Pulse client installed on a computer. However, you may be limited by the features that your mobile device supports.
Installing Pulse Secure On Your Mobile Device
Instalation steps are the same for all platforms (Windows, Android, or IOS). However, you will need to use the app store applicable to your device.
1. Find Pulse Secure on your mobile application store and download/install it on your device.
2. Launch Pulse Secure on the device to begin the login process
- Type in your provided email address (example: ******@oakland.edu)
The following platforms are supported by Pulse as listed in their documentation. These plateforms are current and are subjected to change to later versions.
- Windows 10 - Internet Explorer 11, Edge, Chrome, Firefox 45
- Windows 8.1 - Internet Explorer 11, Chrome, Firefox 38
- Windows 8 - Internet Explorer 10, Chrome, Firefox 31
- Windows 7 - Internet Explorer 11, Chrome, Firefox 31
- Windows Vista - Internet Explorer 9, Firefox 24
- Mac OS X 10.11 - Safari 10.00, Safari 9.0
- Mac OS X 10.10 - Safari 8.0, Safari 9.0
- Linux* - CentOS 6.4, Ubuntu 14.04, Ubuntu 15.04, Ubuntu 16.04 LTS
- Apple IOS - 7.1.x, 7.0, iOS 6.x
- Google Android - 4.3, 4.4.2, 4.4.3, 4.4.4, 5.1.1, 6.0, 7.0
- Windows Phone - 8.1
UTS will provide Linux installer upon request. Please note we are currently unable to provide assistance with installing / troubleshooting the Linux client. For Linux installations please refer to: https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB40126/
If you believe that you are connected to the VPN but you are unable to Open a Website accessible only at Oakland University or unable to Remote connect, please verify the following:
1. Open the Pulse Secure Application and verify that you have the option to "Disconnect" instead of "Connect"
2. Open a command prompt by selecting the "Start" button then on the search box type cmd.
- For Mac users open Terminal by clicking in the magnifier glass and then type "Terminal"
- For Mac users open Terminal by clicking in the magnifier glass and then type "Terminal"
3. For Windows, when the command prompt windows opens, copy and paste the following in the line provided.
Note: For Mac
Please be sure that under one of the Ethernet Adapters the "IPv4 Address" is 141.210.13.X (X=a number between 2 and 254), and the DNS Servers are 18.104.22.168 and 22.214.171.124
- The adapter for Mac will look as shown in the screen below:
4. Send an email to email@example.com , with all the troubleshooting steps, error message, and screenshots.