Cloudflare Troubleshooting

Contents

Overview

Cloudflare is a solution utilized by OU to improve website performance and provide DNS, content-delivery, and security services. On rare occasions, a legitimate University user may be blocked by Cloudflare when trying to access certain University resources.

Troubleshooting Steps

Upon receiving a block message from Cloudflare (see below), perform the following troubleshooting steps:

Cloudflare_block.png

  • 1) Take note of the Cloudflare Ray ID at the bottom of the page.

    • Cloudflare_rayid.png

    • In this example, the Ray ID is 74a15dcebdc486a5.

    • Provide the Ray ID to University Technology Services as this is needed to investigate your specific incident.
    • Proceed to step 2.
  • 2) Attempt to access the same website from a private/incognito window using the same Internet browser. Deleting your browser's cookies and cache may have the same effect.
    • Take note of the results and send the information to your technology support professional/team.
    • Proceed to step 3 if the behavior persists.
  • 3) Attempt to access the same website from a different Internet browser.
    • Take note of the results and send the information to your technology support professional/team.
    • Proceed to step 4 if the behavior persists.
  • 4) Attempt to access the same website from a different device.
    • For example, use your mobile phone to access the same website, both from your home network and your phone provider's cellular network.
    • Take note of the results and send the information to your technology support professional/team.
    • Proceed to step 4 if the behavior persists.
  • 5) Either VPN into the OU network or come to campus in order to access the network.
    • Refer to the information from your technology support professional/team for specific instructions.