Frequently Asked Questions About Emma and Google Groups

What is Google Groups?

Google Groups are used for collaboration email lists and forums. All members of the group are allowed to respond or to post messages to the group. Google Groups are useful for email discussions within an email list or for collaborative inboxes. A description from Google is posted here: https://support.google.com/groups/answer/2464926?hl=en

What is Emma?

Emma email marketing and mailing lists will be used for broadcast announcement email. Members of the group are NOT allowed to respond or to post messages to the group. Emma offers a myriad of benefits to ensure all email communications are successful, including in-depth reporting metrics that reveal how the target audience is engaging with your message. Emma features include:

• Simple, easy-to-understand user interface.
• Mobile-friendly design.
• Easy-to-manage mailing lists.
• Detailed data reports and more.

Information about Emma Email Marketing can be reviewed here: https://oakland.edu/ucm/services/e-communications/

How Do I request a Google Group?

• To request a Google Group please fill out the Google Groups Request form.

Does my Google Group Expire?

• Google Groups expire every January. Notices are sent to owners of each Google Group starting in January each year. If the group ownder does not respond to renew a Google Group by April, the Group is deleted. No content recovery or account recovery is possible after the Google Group is deleted.

• To renew your Google Group please fill out the Google Groups Request form.

How Do I request an Emma Account?

• To receive an Emma account and log in, please review the Emma Training Manual and complete the 10-question assessment quiz. Due to the overwhelming interest in Emma, please allow 4-5 business days for UCM to evaluate your assessment and set up access.

• If you have questions about Emma and/or how it will impact your email marketing needs, please contact your UCM Account Manager.

Google Groups Documentation

Login to https://webmail.oakland.edu , then click on the Google Apps 9 square icon in the upper right corner, then click on Groups. (Or you can navigate to https://groups.google.com after you have logged in)

Click on "My groups", then manage.

How do I add members to my Google Group?

• To invite members: on the left side, click the dropdown for Members, and select Invite members. For more information see Invite People to your Group.

• To add members without an invitation: on the left side, click the dropdown for Members, and select Direct add members. For more information about adding members see Adding People to your Group.

How do I remove a member(s) to my Google Group?

• Once you click manage, you are taken to the “All Members” page where you will see the list of members.

• To remove a member from the list, place a checkmark in the box to the left of the member's name that you would like to remove. Click the “Actions” dropdown box, select “Remove from group” near the bottom of the menu.

How do I change who can join my Google Group?

• On the left side, click the dropdown for Permissions, and select Basic permissions.
• Next to Join the group, select “Anyone in the organization”, “Only invited users”, or “Anyone in the organization can ask.”
• At the top, click Save.

How do I allow people outside of oakland.edu to join our Google Group?

• On the left side, click the dropdown for Permissions, and select Basic permissions.
• Next to Allow members external to this organization, check “Allow new users not in oakland.edu”.
• At the top, click Save.

How do I adjust who can post to my Google Group?

• On the left side, click the dropdown for Permissions, and select Basic permissions.
• Next to Post, check “All members of the group”, or select from the drop down menu, “Owners of the group”, “Managers of the group”, “All members of the group”, “All organization members”, or “Public”
• At the top, click Save.

How do I change a member's role in our Google Group?

• On the left side, click the dropdown for Roles, and select Roles.
• At the top, click Save.

For more information about roles, click here.

For more information about creating roles, click here.

How do I make my Google Group not listed in the directory? (This is off by default.)

• On the left side, click the dropdown for Information, and select Directory.
• Next to Group directory, you can check or uncheck the option to list your group in the directory.
• At the top, click Save

How do I check who is a member in a Google Group?

• On the left side, click the dropdown for Members, and select All members.
• At the top, click Save.

Here, if you have the correct permissions, you can see member’s role, email address, delivery settings, the date they joined, and their posting settings. For more information about membership settings, click here.

How do I moderate messages in my Google Group?

• On the left side, click the dropdown for Settings, and select Moderation.
• At the top, click Save.

For more information about moderating messages, click here.

How do I check messages that are waiting to be moderated in my Google Group?

• On the left side, click the dropdown for Messages, and select Pending messages.
• At the top, click Save.

For more information about how to moderate messages, click here.

Full Google Groups documentation can be viewed here.

https://support.google.com/groups/?hl=en#topic=9216

Additional questions can be sent to [email protected]