How to Reset a Message Indicator Light

When a customer calls to report their telephone light remains on if there are no messages in queue, you must first;

• Login to the Cisco Unity on-line application https://vmail.oakland.edu/cuadmin/search-global-user.do

• Select Users from left-hand navigation pane

• Type in the telephone extension to reset the light

• Select the Message Waiting Indicators from the EDIT menu

  

• Click on the box and select Reset All option. You will receive a confirmation that the light has been reset.