Installing Cisco Jabber

Notes:

A VPN connection is required for Jabber to connect to OU’s Phone Network
OU Only supports Cisco Jabber on Windows and MAC. No Mobile platforms are currently supported
Jabber is a licensed product, and requires a purchased license for each user to work. To obtain a license, please submit a request to [email protected]

Download Cisco Jabber install file here: https://www.webex.com/downloads/jabber.html
1. Note: Oakland University does not support the iOS or Android Jabber apps.
Complete the Jabber installation on your computer. At the end of the installation process, make sure the Start Cisco Jabber box is checked, then Finish.
When the Cisco Jabber window appears
Enter your OU email address
Jabber will prompt you to verify a certificate to proceed, select Accept.
Enter your password when prompted for your credentials.
1. Note: it is normal for the username to drop @oakland.edu at this step

Note, if you receive an error about not being able to automatically detect server settings, try these steps :

At the login screen, select Advanced Settings.
For Account Type, select “Cisco Communications Manager 9 or later”
For Login Server, select “Use the following server” and enter 141.210.3.10 (IP address for CUCM01) and Save.
Enter your OU email address
Enter your password when prompted for your credentials.

Open a command prompt
Navigate to the directory where Jabber was downloaded
Run the following command
- msiexec.exe /i %USERPROFILE%\Downloads\CiscoJabberSetup.msi CLEAR=1 AUTHENTICATOR=CUCM TFTP=141.210.3.10 CCMCIP=141.210.3.10 PRODUCT_MODE=phone_mode UPN_DISCOVERY_ENABLED=false
- Note: This method assumes the installer is located in the Downloads directory. If the MSI is located elswhere, replace %USERPROFILE%/Downloads with the correct location.
Follow all installation prompts
Enter your OU email address
Jabber will prompt you to verify a certificate to proceed, select Accept.
Enter your password when prompted for your credentials.

Installing_Jabber