URL Filtering Category Change Request

Overview

The website you are trying to access is currently blocked and you would like to submit a change request to see if the site can be unblocked. Please follow the steps below to submit a category change request for the blocked site.

Verify the URL

  1. First, please ensure that the URL you are trying to access is correct.

  2. After you have confirm the URL, please go to the following link: https://urlfiltering.paloaltonetworks.com/query/

Palo Alto Networks Test A Site Page

This website will provide additional information needed for a change request. Below is an example using www.oakland.edu. This is a low risk example and is generally not blocked.

Palo Alto Networks Test A Site Page: Oakland Example

If the URL you are visiting has the category medium or high risk, and you believe the site is legitimate, you can request a category change by following the Request Reclassification instructions below. If the site is verified to be malicious your request may not be approved.

Request Reclassification

  1. Navigate to this URL https://urlfiltering.paloaltonetworks.com/query/ and type in the webpage you want to change.

  2. Once the site returns the results, navigate to the bottom and select the “request change” button.

Palo Alto Networks Test A Site Page: Request Category Change Link

  1. Click on the New Category field and select the category you would like to change the site to.

Palo Alto Networks Test A Site Page: Request Category Change

  1. Now fill in your email address, any comments, and submit the query. Palo Alto will review your request.

Submit a Ticket to UTS

Kindly email [email protected] if the above change request did not solve your issue. Please include the following in your email:

  • Website URL:
  • Website Purpose:
  • Old Category (If change was approved)
  • Requested Category (If change wasn’t approved):
  • Additional Information:

Verifying Site Reputation

List of websites to use to verify the site reputation:

Virus Total Home Page