Updating smartphones and tablets to use Duo Push Notifications

Overview

These instructions are for users that are enrolled with Duo Multi-Factor Authentication (MFA). If you are a new user please follow the directions in the DUO Quick Start Guide

Instructions

  • When you login to an application that is DUO protected in a browser you will be shown the DUO Prompt as shown below
  • If you allowed Duo to trust your browser for 24 hours, the Duo prompt may not appear. You can force the Duo prompt to appear by accessing a Duo-protected application in either a private/incognito window in your preferred browser or in a different browser

    • . https://lh4.googleusercontent.com/hV-vTPPWbzxZi5DA9HrtZT8mfpCSGpTjQ2JnD3a80gKbQK0wLfdYdfE58THpOcaZtbYp3TGZDDb1Z-3nIx3znYc0FuzPkZ8GypXB2NqxSH2zxrfon5_qXG64UPVuFe-jZbKcJbgJX4D4I6Iw_Q

  • From here you will need to click on “Other options”

    • . https://lh5.googleusercontent.com/t3tnymimtrjn64nDOtvdxzi4z7SOyWRINrp99fg1Lh2qIcIJMqE3Y6s3Wyr0AczAhYxzlY9fAAyp2Gdk3CnEYDtnUl9vJgrVv5CYAIMwUwUYliQXj2WViTpJmmqez9ZtDn3zVSq376JHlz8iPA https://lh5.googleusercontent.com/6VqRhI7cyupPa5szYmartWZKdRxNuZhIL6siwNw-XeulgYjMvnH_TJwptuG0b4GBAfqtd7JwI7ewgxdrR2l76vt4lZw_JwQmjvtdaGZ9i4HPWqMF9Ni_ZOVF9S5jPc-D7jcQG9fDm-WrjYbbog

  • Next you will need to click on “Manage devices”
  • In order to access these settings, it will first ask you for verification which you can perform with the current method that you have setup.

    • . https://lh5.googleusercontent.com/TlluE3K9JMbg7rGi01XohUQDQuM6rUBoM_5rplh3lvXtabKePQFRD1fACpzAcIwxtxZDys7Q7tcqDk_i2TwNYjB5LvPTa5AT5PeQupBxRqD7uj3guNd0pF391poWM2TeE1Mm2ututScvqV8Nbg

  • Now that you’ve verified your identity, you now can manage your devices
  • This is where you will be able to add your smartphone and enable DUO mobile
  • Click on “add a device”

    • . https://lh6.googleusercontent.com/RlXAOsJS8CBuM0ILmONbGqtBkCevh5e0h-E9im6ndslIsb4DcXuTCtuVJ1Qiy-TrsTHZmXF22z56s7sLSpr68rCfmIPfddA_pKNjTHw5YYovkWeL00-g4sO0ZAFXsXyFTROxs0vdiYfPjnXDlA

    • Choose the Duo Mobile option

    • . https://lh4.googleusercontent.com/gfcmSdLrZ7MRlyPejdmmmT1265hRA_PTzoL2FMLymP3vUA-PmtmnVp5ej8gGn-zcX-JHH8TNcD6fhSTf58lo9_QFyduhcRFbS3hd1lfS-u6T_MlNvK74VoeLKm53VAEdp5Er0IgSrelWuhpDkA

  • Enter your phone number for your mobile device and select “Add phone number”

    • . https://lh6.googleusercontent.com/6WBH-CiXEP39kRtQjMoo4YUPrTpQDHSZtLX8EPI5vpjRGGbXH3mcq8W8rIIU9D7D5rG06YurfWbHAveZT2_l-wvnbeb-dotvME3tB1N8z-_5ecDEzyJZeMlk5cLRoez99-1e1ctFwWtVxT_Usg

  • It will ask you to verify the number is correct and then you can continue

    • . https://lh6.googleusercontent.com/-XmsdkRpMzgKUBf4zVtp5oj27_IOg86lHTwYy4Ss75uf8dliO8hpW9PHoIePN9xp3SORorOOGWHWkZ5R8ThbZO7cL8-oqPFu65EoA2ElL4bj2_R1-l_VK4BwTrm8LHrDZsjSTpehYzgmP_esDg

  • If you do not already have DUO mobile installed, you will need to do so here before continuing

    • . https://lh3.googleusercontent.com/lJq0hLT9NKptsKFcOYIzlNjDbOXuhMhp0DA4BeDteDgk06ro-YvWZDbjUvKOmuY_cNnmuRobVDMk5-MBGOjydizUfM1LcrfyYSFbiiTXBFuV3eR7VKWdYN3f0d-B4QHsUTk2VcxNdMDQWZ8ozA

  • NOTE: Don’t scan the QR code above. It is for reference only

  • In the DUO mobile app, scan the QR code presented by selecting “Add +” then “Use QR code”

    • . https://lh5.googleusercontent.com/jDR5C04RO7fsTLDzBMey7qKKJFQLc2iWApK_tAR2jvhNTtsCP83lH7Nz5-Dbec6zNvUEpdVDtxDNmpXB3a2DonDh5wAZSrFHi71qxFK2905FJa4pY7wNbf0ZhCUdwo1xemflBHgF-8Puu2cRcg

  • After scanning the QR code you will see this screen saying you successfully added Duo Mobile Click continue

    • . https://lh5.googleusercontent.com/VDL393P1ZTikomneVazf2g87J4Z9nYU8KIBz-GT_DZHA4phmGrC7ehJb2wvKLgd1PAidHsIwEPP4OlH4m9D6-aNJN25Bw7WznQU3m4g36AMSS19wPRhDgWP92D4FMGWYRRMzAgUg-cS6CNfXgA

  • You should now see your device information updated and can now begin using Duo Mobile verification