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Frequently Asked Questions for OUIM Clients

Topic: Frequently Asked Questions for OUIM Clients
Audience: Faculty and Staff
Creation Date: 07-31-2009
Author: Zachary Wincek

Oakland University (OU) University Technology Services (UTS) provides an internal instant-messaging service (OUIM) that requires a client to access it. The service is available only to faculty and staff. OUIM utilizes the XMPP protocol in order to send messages to clients. Individuals in a communications group may utilize the internal instant message service by connecting to the OUIM server with an XMPP client. A coordinator for the group will review and sign the service level agreement (SLA). This document addresses common questions that are posed about the service.

1. What are my credentials for logging into the OUIM service?
Your credentials are your NetID and corresponding password.

2. Where is the OUIM service available?
You can connect wherever you have a connection to the Internet; viz., the service works on campus and off campus.

3. What XMPP clients are supported by the OUIM service?
The Helpdesk supports Spark, Pidgin, and Adium. Additional information on connecting and logging is contained in the “Instructions for XMPP Clients” document at http://www.oakland.edu/?id=13849&sid=70.

4. Does the OUIM service log conversations?
No, it does not log, copy, or archive any conversations. XMPP clients can locally log conversations. Note that any logs, records, and archives are subject to the Freedom of Information Act (FOIA), warrant, subpoena, and other legal requests. Logging is a setting of the XMPP client and a preference of the customer. Additional information on connecting and logging is contained in the “Instructions for XMPP Clients” document at http://www.oakland.edu/?id=13849&sid=70.

5. Is the OUIM service secure?
Yes, all egress and ingress (outgoing and incoming) connections are secure. XMPP clients must connect with the security protocols SSL/TLS. The connections are secured with SSL/TLS 256-bit encryption.

6. Does the OUIM service store and forward messages to offline customers so that they will receive the messages when they log into the service?
No, it does not cache offline messages and it bounces the messages to the sender.

7. What are the rules governing the usage of the OUIM service?
The “OUIM SLA” document at http://www.oakland.edu/?id=13849&sid=70 contains information concerning the level of service that customers may expect from UTS. OU’s policies and guidelines at http://www.oakland.edu/?id=13647&sid=70 articulate the rules of usage.

8. Am I able to see all the customers that have access to the OUIM service?
No, it supports hidden groups. Furthermore, XMPP clients often hide disconnected and inactive XMPP clients per the settings of the customer.

9. How can I simultaneously communicate with multiple customers?
Most XMPP clients support multiple simultaneous conversations, which display each one-to-one conversation in a separate tab, as well as conference rooms that allow multiple customers to be a part of the same conversation. The OUIM service supports multiple simultaneous connections and conference rooms.

10. What additional permissions does the administrator of a group have?
The administrator is a flag for the leader of a group that is intended to be utilized for a role-based administration system, which will be implemented in a future version of the OUIM service.

11. Am I able to send a file to another customer through the OUIM service?
Yes, the XMPP clients that the Helpdesk supports have the ability send a file to another connected customer through the OUIM service. Note that the information can be securely sent through the other services that OU provides such as OakShare at https://files.oakland.edu/, Webdocs Powered by Google at https://webmail.oakland.edu/, Webmail Powered by Google at https://webmail.oakland.edu/, and Shares at \\shares.oakland.edu\.

12. Do any XMPP clients exist that allow me to connect to the other instant messaging networks?
Of the XMPP clients that the Helpdesk supports, Pidgin and Adium are able to connect to other instant messaging networks with the AIM, Bonjour, Gadu-Gadu, Google Talk, GroupWise, ICQ, IRC, MSN, MySpaceIM, QQ, SILC, SIMPLE, Sametime, XMPP, Yahoo, and Zephyr protocols. While many other XMPP clients exist, the Helpdesk does not support them. The list of supported XMPP clients is in the “Instructions for XMPP Clients” document at http://www.oakland.edu/?id=13849&sid=70.

13. Am I able either to share control of my computer, to converse with other customers via Internet telephony (VOIP), or to have video sent from a webcam?
No, the OUIM service supports only text.

For further help, please email <<MailTo(helpdesk@oakland.edu)>>, visit us at 202 Kresge Library or call (248)370-4357 Monday-Friday, 8 am - 5 pm.