ODBC driver troubleshooting steps.

If you have previously run the legacy ODBC installer script from \\shares

  1. Run uninstaller
    1. Determine the version of ODBC installed. replace user12c64 with your version
    2. Unmap M: drive from this PC
    3. open CMD as administrator and run the following commands

      1. net use M: \\shares\oraclient_user12c64 /User:ADMNET\yourUserName

      2. pushd \\shares\oraclient_user12c64
        1. setup\user12c64_uninstall_oraclient.bat (this will reboot you)

2. Use Regedit to remove the oracle directory from HKEY_Local_machine\Software

install manual process (m drive mapped process)

  1. Determine the version of ODBC installed. replace user12c64 with your version
  2. Unmap M: drive from this PC
  3. open CMD as administrator and run the following commands

    1. net use M: \\shares\oraclient_user12c64 /User:ADMNET\yourUserName

    2. pushd \\shares\oraclient_user12c64
      1. setup\user12c64_install_oraclient.bat (this will reboot you)

If you receive an error here open a ticket.

install local process (local copy process)

  1. open PowerShell as administrator

  2. run (with quotes) "\\admnet.oakland.edu\SysVol\admnet.oakland.edu\Policies\{D36885EC-B4A5-446D-A6AB-BEC91D7A04FD}\Machine\Scripts\Shutdown\orainstall.ps1"

  1. Open ODBC Data sources and confirm the System DNS are working properly

  2. If you are still experiencing problems export your Windows application logs and attach them to a new ticket. see https://www.veeam.com/kb1873 for how to export the logs.