Virtual Lab Troubleshooting

Problem uploading and downloading files

Using the Google Drive Option may be the better option for anyone experiencing issues uploading or downloading files to their virtual desktop.

Vendor documentation is provided at https://www.apporto.com/helpcenter-enduser/uploading-a-file

Faculty and students experiences issues should be directed to Apporto support directly at https://www.apporto.com/apporto-help-center

Using Google Drive

We recommend mounting Google Drive to make sharing files in the Virtual lab environment as seamless as possible. When connected, your Google drive will be mapped to the G: drive in the Virtual Lab environment.

The vendor provides documentation at https://www.apporto.com/helpcenter-enduser/work-cloud-storage

Unable to login

Create a support ticket with [email protected] and we will check you user account. Provide the specific login error if possible, and consider resetting your password at https://netid.oakland.edu