NSC

ECloud

Banner

Step

Status

eTranscript Order Steps

Evidence

PROD location

TEST location

Troubleshooting

Documentation

1

Student places order with NSC

NSC accessed via links in Mysail or Sail, or directly on NSC site

NSC tsorder

Demo NSC tsorder

Contact NSC Client Success Manager

2

Order recorded by NSC

Order viewable in NSC Transcript Services portal

NSC tsschooladmin

Demo NSC tsschooladmin

Contact NSC Client Success Manager

3

NSC transmits order to Elluciancloud

Order present in elluciancloud portal

Elluciancloud

TEST Elluciancloud

Check institutional configuration settings in elluciancloud, contact NSC Client Success Manager

Documentation: etranscripts components and process flow

4

Elluciancloud transmits order to Banner

SHAETOR status: OR=Order received

SHAETOR

SHAETOR

Check diagnostics in elluciancloud to confirm connection between elluciancloud and Banner. Check configuration in Elluciancloud and SHAETAD admin form

Documentation: OR - Order Received

5

NR, NF, AR, HR

(Issue needing staff intervention)

SHAETOR status: NR=Needs Research NF=Student not found AR=Attachment needs review HR=Hold for restrictions

SHAETOR

SHAETOR

Registrar staff to review and resolve

Documentation: NR - Needs Research

6

AG, AD

(Order awaiting grades or degree)

SHAETOR status: AG=Awaiting grades AD=Awaiting degree

SHAETOR

SHAETOR

no action needed

Documentation: AD - Awaiting Degrees

7

RG

Banner queues order for generation

SHAETOR status: RG=Ready to Generate

SHAETOR

SHAETOR

Review Ellucian article 000033606 if orders get stuck in RG status. Check status of UC4 S_ETRAN_FIX_STUCK_ORDERS process

Article: stuck in RG status

8

GC (GF)

Banner transcript generation (SHRETRN process)

shretrn*.log SHAETOR status: GC=Generation Complete GF=Generation Failed

SHAETOR, /banjobs/PROD/shretrn*.log

SHAETOR, /banjobs/TEST/shretrn*.log

GF = Generation failed: check shretrn.log file for clues

Documentation: GC - Generation Complete

9

TC (TF)

Banner transmits order to NSC via SFTP and posts to Elluciancloud (SHRPOST process)

SHAETOR status: TC=Transmission Complete TF=Transmission Failed

SHAETOR, /banjobs/PROD/shrpost*.log

SHAETOR, /banjobs/TEST/shrpost*.log

Article: TF status

10

FF

Order fulfilled

SHAETOR status: FF=Order fulfilled EllucianCloud shows FF status in Archived orders NSC Transcript Services portal shows order fulfilled

SHAETOR, Elluciancloud,NSC tsschooladmin

SHAETOR, TEST Elluciancloud, Demo NSC tsschooladmin

None, order successfully fulfilled

Documentation: FF - Order Fulfilled